I have learnt (sometimes the hard way) that customers are always right. and good customer service is very important. probably comes right after the quality of product and service. and today a simple interaction with a new customer just reaffirms that fact.
this stall, located somewhere in north central singapore wet market, have seen different owners but selling essentially the same food stuffs. one of the stuffs would be soyabean milk and beancurd.
the current owners have been there awhile and been getting their soy supplies from one of our direct competitor. however they have decided to change supplier. and as I have found out, its not because our soy products would be better than that competitor (tho I like to think so). its because they have grown to dislike dealing with the competitor. cant take criticism well apparently.
just like that we got a new customer at a relative good place to sell to. and altho the stall has a bad history with soy products which is another story totally, I'm glad they are wiling to consider us. I am even committed in my own heart to make sure to give this new owners my best customer support.
I hope this will so seared in my heart that it will become a 2nd nature in me.
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